Privacy Policy

Last Updated: 1 July 2026

Introduction

STP Packaging ("STP Packaging", "we", "our", or "us") is committed to protecting and respecting your privacy. We recognise the importance of safeguarding your personal information and are dedicated to ensuring that your data is processed lawfully, fairly, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, communicate with us, purchase our products or services, or otherwise interact with STP Packaging.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (Ireland), and any other applicable data protection legislation.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

STP Packaging is an Irish supplier of industrial packaging materials, packaging machinery, custom printed packaging solutions, and related services.

If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact us using the details provided on our website.

Information We Collect

Depending on how you interact with us, we may collect various categories of personal information.

Information You Provide

This may include:

  • Full name
  • Company name
  • Job title
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • VAT number where applicable
  • Payment information
  • Purchase history
  • Product enquiries
  • Customer support requests
  • Marketing preferences
  • Any information you voluntarily provide through forms or correspondence

Information Collected Automatically

When visiting our website, we may automatically collect technical information including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website usage statistics
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Date and time of access
  • Cookie identifiers

This information helps us improve website performance and user experience.

Information From Third Parties

We may receive personal information from:

  • Delivery partners
  • Payment providers
  • Marketing platforms
  • CRM providers
  • Analytics providers
  • Public business directories
  • Trade events and exhibitions
  • Social media platforms where you choose to interact with us

How We Use Your Information

We use your personal information to:

  • Process orders
  • Deliver products
  • Provide quotations
  • Respond to enquiries
  • Manage customer accounts
  • Provide technical support
  • Improve customer service
  • Personalise user experience
  • Process payments
  • Prevent fraud
  • Comply with legal obligations
  • Improve our products and services
  • Conduct internal reporting and analytics
  • Maintain website security
  • Send requested information
  • Manage warranties
  • Arrange machinery servicing
  • Deliver marketing communications where permitted

Legal Basis for Processing

Under GDPR, we process personal information on one or more of the following legal bases:

Contract

Where processing is necessary to fulfil a contract or provide requested services.

Legal Obligation

Where we must comply with applicable laws and regulations.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights.

Examples include:

  • Business administration
  • Website improvement
  • Fraud prevention
  • Network security
  • Customer support
  • Service development

Consent

Where required, we will ask for your explicit consent before processing your information, particularly for marketing communications.

You may withdraw your consent at any time.

Marketing Communications

If you choose to receive marketing communications, we may send:

  • Product updates
  • Industry news
  • Promotions
  • Event invitations
  • Company announcements
  • New product launches
  • Sustainability updates

You may unsubscribe at any time using the unsubscribe link provided in emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to:

  • Ensure website functionality
  • Improve website performance
  • Remember preferences
  • Analyse visitor behaviour
  • Measure marketing effectiveness
  • Enhance security

Cookies may include:

  • Essential cookies
  • Performance cookies
  • Functional cookies
  • Analytics cookies
  • Marketing cookies

You may manage cookie preferences through your browser settings or our cookie consent banner.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

  • Courier companies
  • Shipping providers
  • Payment processors
  • IT service providers
  • Website hosting providers
  • Cloud storage providers
  • CRM providers
  • Marketing platforms
  • Professional advisers
  • Auditors
  • Insurance providers
  • Regulatory authorities where legally required

All third-party providers are required to protect personal information appropriately.

International Transfers

Where personal information is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

These safeguards may include:

  • European Commission adequacy decisions
  • Standard Contractual Clauses
  • Other approved transfer mechanisms

Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Security measures may include:

  • Secure servers
  • Encrypted communications
  • Access controls
  • Firewall protection
  • Multi-factor authentication
  • Regular software updates
  • Employee confidentiality obligations

Although we strive to protect all information, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Retention periods may vary depending upon:

  • Customer relationships
  • Legal requirements
  • Financial record keeping obligations
  • Warranty periods
  • Tax legislation
  • Business requirements

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under applicable data protection legislation, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with your supervisory authority

We will respond to valid requests within applicable legal timeframes.

Children's Privacy

Our products and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our business practices.

The latest version will always be published on our website with the updated revision date.

We encourage users to review this page regularly.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your rights under applicable data protection law, please contact STP Packaging using the contact details available on our website.

Complaints

If you believe your personal information has not been handled appropriately, you have the right to lodge a complaint with the relevant data protection authority.

For individuals located in Ireland, complaints may be made to the Data Protection Commission.

We would, however, appreciate the opportunity to resolve any concerns before they are referred externally.

Your Acceptance of This Policy

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Your continued use of our services constitutes acceptance of any future updates made to this Privacy Policy.